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Frequently Asked Questions

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  2. Charging Stations & Sessions

Charging Stations & Sessions

Charging Sessions

  • Why am I charged for charging sessions that took place a long time ago?
  • Can I charge abroad?
  • Where can I find my charging sessions in the Charge myHyundai account?

Charging Stations

  • What can I do if the charging station is not working?

Authentication via Card / App

  • How can I authenticate at the charging station?
  • How can I charge via the Charge myHyundai app?

Plug & Charge

  • What is Plug & Charge?
  • How do I know my vehicle is able to charge via Plug & Charge?
  • How do I activate Plug & Charge?
  • What do I need to consider when selling my vehicle in regards to Plug & Charge?
  • Is Plug & Charge for free? 
  • Can I charge my Plug & Charge capable vehicle at every charging station?
See all 9 articles

Need immediate help?

* The cost of the call depends on the country and network you're calling from.

Phone:

+44 20 3872 2477

Email:

uk@chargemyhyundai.com

You can reach our customer service team during the following hours:

Monday - Friday 7 a.m. to 7 p.m.

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